FAQs

Shipping +

Do you offer free shipping?
At GULA, we aim to keep shipping as cheap and fuss-free as possible. Should you purchase from GULA, all international orders can enjoy free delivery.

Where can I track my order?
Once your order has been shipped, you get a confirmation email with your tracking number and all that info! You can either track through the link in your confirmation email, or log into your GULA account.

Can you offer a specific day for when delivery will be made?
Sadly not, the majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made.

Are items dispatched together, or in separate packages?
We find it more efficient to dispatch items separately. As we receive items from a number of different suppliers, who will invariably deliver items at different times of the day, and sometime, on different days entirely, we dispatch items as soon as they arrive, as opposed to delaying an order whilst we wait for an order to arrive in it's entirety.

Which countries do you deliver to?
We currently ship to the following countries free of charge:
A - Algeria, Andorra, Antigua And Barbuda, Argentina, Aruba, Australia, Austria
B - Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria
C - Canada, Cayman Islands, Chile, China, Cocos (Keeling) Islands, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic
D - Denmark, Dominica, Dominican Republic
E - Egypt, Estonia, El Salvador
F - Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France
G - Germany, Gibraltar, Greece, Greenland, Grenada, Guadaloupe, Guam
H - Hong Kong, Hungary
I - Iceland, India, Indonesia, Ireland, Israel, Italy
J - Jamaica, Japan, Jordan
L - Latvia, Liechtenstein, Lithuania, Luxembourg
M - Macau, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco
N - Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway
O - Oman
P - Peru, Philippines, Poland, Portugal, Puerto Rico
Q - Qatar
R - Reunion, Romania
S - Saint Helena, Saint Lucia, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland
T - Taiwan, Thailand, Trinidad And Tobago, Tunisia, Turkey
U - Ukraine, United Arab Emirates, United Kingdom, United States, US Virgin Islands
V - Vanuatu, Vatican City, Vietnam

We're sorry if your country isn't on the list, we review the list of countries we ship to regularly with a view to expanding these where possible.

Please note you are responsible for any local taxes and shipping. Any applicable local sales tax, VAT and similar taxes will depend on the tax that applies to your delivery location and any changes will be displayed in the checkout.



Order + Payment +

Can I cancel my order?
We cannot cancel orders after they are placed. Once your order hits our warehouse, it starts getting processed and then ships out to you!

Can I get a refund for my return?
Definitely. check out our return policy

Can I custom my order?
We want to keep this a " YES " for all products, however some merchandise products may not be possible. However, we highly recommend all customers to talk to us if you want a tailor-made product, We will try our best before saying no.
Products generally customisable: Candles, Crystal, Handmade Product, e.g Macrame, art & craft supplies...etc

Candle FAQs +

Are certain candle waxes better than others?
No. All types of candle waxes perform well, and will burn cleanly and safely when they are of high quality. U.S. candle manufacturers select waxes or blends of waxes based on their suitability for specific types of candles or formulation profiles, as well as their own candle-making preferences.

Is paraffin wax toxic?
No. Paraffin wax is non-toxic. In fact, paraffin is approved by the U.S. Food and Drug Administration for use in food, cosmetics, and medical applications. Food-grade paraffin is commonly used for manufacturing candles.

What causes a candle to smoke, and what can I do to correct it?
A well-made candle will create virtually no smoke when burning properly. However, if the wick becomes too long, or an air current disturbs the flame's teardrop shape, small amounts of unburned carbon particles (soot) will escape from the flame as a visible wisp of smoke. Any candle will soot if the flame is disturbed. To avoid this, always trim the wick to ¼ inch before every use and be sure to place candles away from drafts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick, make sure the area is draft free, then re-light.

Are candles made with "natural" ingredients or essential oils safer?
A natural ingredient, as opposed to a manufactured or synthesized ingredient, is not necessarily any safer. In fact, scores of natural ingredients are known to be extremely toxic to humans in very small amounts. NCA members are committed to manufacturing candles that use ingredients known to be safe and approved for use in candles, whether "natural" or synthesized.

Is candle soot harmful?
No. The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc.

General FAQs +

I'm a blogger and I want to work with you. What can I do?
Sure thing. Simply drop us a message or email us at general@gula.store

Do you accept wholesale order?
Yes. We are currently working on our wholesaler catalog, for any interested parties, please contact us directly in the meantime.